Privacy Policy for UKTSA App
This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the UKTSA app.
- 1. Purpose of the App
The UKTSA app is a comprehensive application designed to help traders join the Trading Standards Scheme and efficiently manage their documentation. This user-friendly platform allows traders to seamlessly complete the application process, submit required documents, and maintain their records within the scheme. The app ensures compliance with trading standards regulations while providing a streamlined and organised approach to document management, making it easier for traders to uphold high standards of practice and integrity in their business operations.
To contact us regarding anything related to your personal data and data protection, including making a subject access request, please use the following details for the attention of Paula Hines:
Email address: info@uktsa.com
Telephone number: 0300 302 0446
Postal Address: BR7 6LH
- 2. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
- 3. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.”
In simpler terms, personal data is any information about you that enables you to be identified. It includes obvious information, such as your name and contact details, but also covers less obvious information, such as identification numbers, electronic location data, and other online identifiers.
- 4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
- The right to access the personal data we hold about you. Part 11 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
- The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 12 to find out more.
- The right to restrict (i.e., prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed for as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 12.
- 5. What Data Do You Collect and How?
Depending on your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also described in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data, any personal data relating to children, or any data relating to criminal convictions or offences.
| Data Collected | How We Collect the Data |
|---|---|
| Identity information, including company name, name, title, and office, site, or home address. | Through the website and/or apps when registering to use the site and/or through the user account. |
| Contact information, including addresses, email addresses, and telephone numbers. | Through the website and/or apps when registering to use the site and/or through the user account. |
| Business information, including addresses, email addresses, and telephone numbers. | Through the website and/or apps when registering to use the site and/or through the user account. |
| Payment information, including card details and bank account details. | Through payment providers and/or through the website and/or apps when registering to use the site. |
| Profile information, including purchase history, likes and favourites, and login history. | Through the website and/or apps via user activity and purchase history. |
| Technical information, including geographical location, IP address, and browser type. | Through the website and/or apps using geolocation |
| and/or through requested and agreed manual entry. | |
| Data from third parties, including the above details and geographical location. | Through the website and/or apps using geolocation and/or through requested and agreed manual entry. |
- 6. How Do You Use My Personal Data?
Under Data Protection Legislation, we must always have a lawful basis for using personal data. The table below describes how we may use your personal data and the lawful bases on which we rely for doing so.
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Registering you on Our Site and/or Apps. | Contact information including addresses, email addresses, and telephone numbers. | Details are required for the fulfilment of user requests throughout the site and apps. |
| Administering our Site and/or Apps. | Pick-up preference and contact information including addresses, email addresses, and telephone numbers for confirmation of orders. | Details are required for the fulfilment of user requests throughout the site and apps. |
| Administering our business and/or Apps. | Pick-up preference and contact information including addresses, email addresses, and telephone numbers for confirmation of orders. | Details are required for the fulfilment of user requests throughout the site and apps. |
| Managing payments for our services. | Contact information, including addresses, email addresses, and telephone numbers for confirmation of orders, and account information and/or card details through a third-party provider. | Confirmation of orders, including billing. |
| Personalising and tailoring products and/or services for you. | Regularly used stores, preferences, trade type, and specialist areas. | Providing relevant information and associated costings for trade. |
| Communicating with you. | Contact information, including addresses, email addresses, and telephone numbers. | Details are required for the fulfilment of user requests throughout the site and apps. |
| Supplying you with information by email that you have opted in to (you may opt out at any time by requesting this via info@uktsa.com). | Contact information, including addresses, email addresses, and telephone numbers. | Details are required for the fulfilment of user requests throughout the site and apps. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, and/or post with information, news, and offers from merchants on their products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out. We will always obtain your express opt in consent before sharing your personal data with third parties for marketing purposes, and you will be able to opt out at any time.
We use the following automated systems for carrying out certain kinds of decision-making and/or profiling. If at any point you wish to query any action that we take on the basis of this, or wish to request ‘human intervention’ (i.e., have someone review the action themselves rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us using the details in Part 12 to find out more.
- The following automated decision-making methods may be used:
- Account credit limits, card payment acceptance, delivery-area availability of products.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with the original purpose(s) and we need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis that allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- 7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Identity information including contact information such as addresses, email addresses, and telephone numbers for confirmation of orders, and account information and/or card details through a third-party provider. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation. |
| Contact information including addresses, email addresses, and telephone numbers for confirmation of orders, and account information and/or card details through a third-party provider. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation. |
| Business information including business name, business addresses, email addresses, and telephone numbers for confirmation of orders, and account information and/or card details through a third-party provider. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation and any guarantee periods. |
| Payment information, including data held in line with third-party providers. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation and any guarantee periods. |
| Profile information, including preferences, trades, usernames, and passwords. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation and any guarantee periods. |
| Technical information including IP address, browser type, and device type. | We will keep your details on our system for 6 years after your last contract fulfilment in line with consumer protection legislation and any guarantee periods. |
- 8. How and Where Do You Store or Transfer My Personal Data?
We may store some or all of your personal data in countries outside the UK. These are known as “third countries”. We will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as follows:
Please contact us using the details in Part 12 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know, and ensuring that they are subject to duties of confidentiality.
- Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data), including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
- 9. Do You Share My Personal Data?
We will not share any of your personal data with third parties for any purposes, subject to the following exceptions:
- If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
- In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- We may share your personal data with other companies in our group to enhance your user experience. This includes subsidiaries and/or our holding company and its subsidiaries.
- If any of your personal data is shared with a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
- If any personal data is transferred outside of the UK, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.
- 10. Can I Withhold Information?
You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site, you may be required to submit or allow the collection of certain data.
- 11. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available. You do not have to use this form, but it is the easiest way to provide all the information we need to respond to your request as quickly as possible.
There is normally no charge for a subject access request. If your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.
We respond to subject access requests within 21 days and, in any case, no more than one month of receiving them. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required—up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- 12. How Do I Contact You?
To contact us about anything relating to your personal data and data protection, including making a subject access request, please use the following details, marked for the attention of Paula Hines:
Email address: info@uktsa.com
Telephone number: 0300 302 0446
Postal Address: BR7 6LH
- 13. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to stay up to date. This Privacy Policy was last updated on 1st July 2024.
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at [ info@uktsa.com ].