Frequently Asked Questions – UKTSA
General Questions
Is it a genuine scheme or a scam?
UKTSA is delivered through a genuine partnership between Worcestershire, Buckinghamshire and Surrey Trading Standards and United Knowledge Ltd. The scheme is mentioned on the services website or you can check with trading.standards@surreycc.gov.uk
I have not received a login email – did the form confirm submission?
If this is a council scheme why do I have to pay for membership?
Operating a trader approval scheme is a discretionary service provided by the council. It is not something we are required to do, but it is something we believe supports our local residents and businesses. Where we operate discretionary services of this type we seek to design them to be self-financing to ensure they are sustainable in the long run. Worcestershire, Buckinghamshire and Surrey Trading Standards is not a trading entity and therefore does not seek to make a profit from such enterprises.
How are you going to make people aware of this scheme?
We have a communications plan and will be raising awareness through local media, website, press releases, local publications, our day to day work and relevant partners.
Membership and Subscriptions
If this is a council scheme why do I have to pay for membership?
Operating a trader approval scheme is a discretionary service provided by the council. It is not something we are required to do, but it is something we believe supports our local residents and businesses. Where we operate discretionary services of this type we seek to design them to be self-financing to ensure they are sustainable in the long run. Worcestershire, Buckinghamshire and Surrey Trading Standards is not a trading entity and therefore does not seek to make a profit from such enterprises.
How much does it cost?
Nothing for three months, details of fees are available through this link https://uktsa.com/traders/ (Pricing).
I would like to join
Please fill in the form via the link https://in8it.com/Register (Apply to join now). Please note that if you have not previously submitted an application you will need to complete a full application. If you need to do this or have any difficulties with the form please contact info@uktsa.com.
Can I get a copy of the logo?
Yes once you have completed the business details via your login and they have been verified then you will be authorised to access the electronic logo and business portal information. Please make sure you complete all relevant sections.
Can I get a vehicle sticker?
Yes once you have completed the business details via your login and they have been verified this authorises your access to the electronic logo and business portal information. You can also request a vehicle sticker. Please make sure you complete all relevant sections.
Can I get my van sign written?
Yes once you have completed the business details via your login and they have been verified this authorises your access to the electronic logo and business portal information. Please make sure you complete all relevant sections and contact info@uktsa.com to discuss signwriting and how we can assist you.
I only work in one county; can I get it for half price?
No the scheme is set up as a “local scheme” and so you must choose a local authority to join. The fee applies per local authority.
I work across both local authorities; do I need to complete two application forms?
No as Worcestershire, Buckinghamshire and Surrey are using the same service one set of data can be used for all applications. Just select the relevant entry in the Authority section or contact info@uktsa.com for help.
If you are wondering whether you need to pay twice when joining more than one Authority. The membership fees are payable for each local authority scheme. However, Buckinghamshire and Surrey do operate as a joint trading standards service, therefore, you can join both counties’ schemes for one membership scheme.
Completing the application online
I cannot upload all my documents
You do not have to complete the application in one go. If you decide not to fully complete after uploading remember to click on the save button. If you have completed all relevant sections, click on the submit / resubmit button. The system will not allow you to “submit” or “resubmit” without completing all sections. If you continue to have problems, please contact info@uktsa.com for assistance.
Why I cannot submit or resubmit my application?
This is often because information is missing on a page, or a box has not been ticked so the application has not been fully completed. Try clicking on save and try again later. The system will not allow you to “submit” or “resubmit” without completing all sections. When you try to complete the full application and submit or resubmit if you are missing information a red box will appear telling you what you have missed. Please note you must fill out all mandatory fields with *red Asterix. If you continue to have problems, please contact info@uktsa.com for assistance.
Why/when do I need to complete the full application?
You need to complete the full application before your renewal date. But you can choose to do this in stages using the save button or do it in one go and then click submit or resubmit when complete. Please make sure you complete all relevant boxes before clicking submit or resubmit. The system will tell you if you have missed something. If you continue to have problems, please contact info@uktsa.com for assistance.
How many trades/subtrades can I enter on the form?
As many as you need, if you are requesting to list under a trade such as gas safe you will be required to provide evidence of competence by uploading your gas safe certificate.